Article 1- Scope

These general conditions of sale apply, as part of the distance selling service of HYDAQ Marketing (carbonzero-hho/hho-plus.eu) to all sales concluded through the website www.hho-plus..eu, www.carbonzero-hho.com & www.hydaq.com. We may modify the present G.S.C at any time, subject to showing these changes on our site.

Article 2 – Price

2.1 The prices of our products are indicated in Euros all taxes included.  Shipping costs will ber added automatically to the final price.

2.2 All orders, whatever their origin, are payable in Euros.

2.3 HYDAQ (Carbonzero-hho/hho-plus.eu) reserves the right to change prices at any time but the products will be billed based on rates in effect at the time the order is registered subject to availability. Price and product availability information is subject to change and is for informational purposes only.

Article 3 – Order

We undertake to accept your order in the terms of these general conditions of sale. You can place your orders:

On the Internet: www.carbonzero-hho.com
By email: office@hho-plus.eu or office@hydaq.com

By mail: Print the completed order form from our websites, complete it with your bank details or attach your payment by check and send it to our address:

Your order will be shipped upon receipt of your payment. The contractual information is presented in French and will be confirmed at the latest at the time of delivery.  We reserve the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order.

Article 4 – Validation

When you click on the Validate button after the ordering process, you declare to accept this one, as well as the entirety of the present general conditions of sale, entirely and without reserve. The data recorded by HYDAQ Marketing (Carbonzero-hho/hho-plus.eu) is proof of all transactions between the company and its customers. The data recorded by the payment system is proof of financial transactions.

Article 5 – Availability

Our product offers and prices are valid as long as they are visible on the site, while stocks last. In case of unavailability of product after placing your order, we will notify you by email, as soon as possible.

You will then be able to request the cancellation or the exchange of your order by email at info@hhoplusgas.com or by mail, by writing to:

Article 6 – Delivery

The products are delivered to the delivery address you indicated during the ordering process. The delivery time includes the preparation time of the package and the time of delivery. If you choose to pay by check, the order will only be processed upon receipt. Consequently, the deadlines applicable in this case are those on the day of receipt of the check and can therefore be modified from those mentioned on the day of placing the order.

Article 8 – Postage

Shipping costs are based on the number of items ordered. Remember to group all your items on one order. We will not be able to group two separate orders and you will be charged for each of them.

Article 7 – Payment

You have different means of payment:

Online payment: Select one of the payment methods offered on the site:

PAYPAL  – paypal@hydaq.com

Payment by bank transfer:

A/c Name:   HYDAQ Inh. Karin Bowron

Bank Name: Commerzbank Detmold 

Article 8 – Retention of title

The products remain the property of HYDAQ (carbonzero-hho/hho-plus.eu) until full payment of the price, if necessary plus interest is concluded. This provision does not prevent the transfer to the customer of the risk of loss or deterioration from the moment the products have left our premises.

Article 9 – Security

We remind you that our transactions are carried out in a secure environment.

Article 10 – Right of withdrawal (Return, Exchange, Refund)

The items provided by HYDAQ (carbonzero-hho/hho-plus.eu) are new and guaranteed. You have a right of withdrawal of 14 working days, from the receipt of the product ordered to return it. If the product does not suit your needs, shipping and return costs are your responsibility. 

Returns of products must be made in their original packaging, at the address:

Telephone: Monday to Thursday`s from 0900h to 1700h and Friday`s 0900h to 1400h to 0049 5234 820242.  Due to much travel, it is advised to write to us at our email address – office@hho-plus.eu or office@hydaq.com – you will then receive a reply generally withint 24 hours.

In case of refund, we guarantee that it is made by check in a period less than or equal to 4 weeks from the date of receipt of the returned package.

11 – law and competent court

This is so for the fund rules as for the rules of form. In case of dispute or claim, the consumer will first contact the HYDAQ Inh. K. Bowron. to obtain a friendly solution. In case of other disputes the place of performance is the commercial court for both parties in Germany.

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